Receptionist - Lomond Hills Hotel at Glenshire Group

Receptionist - Lomond Hills Hotel

Location: Lomond Hills Hotel 

Position: Receptionist (Part-time or Full-Time opportunity) 

Schedule: 5:00 AM - 10:30 PM, 2-3 shifts per week on a rotating pattern

Salary: £ 10.00 - £ 12.21 per hour

We are looking for someone who is over 18 years of age due to the requirements of the role.

About Lomond Hills Hotel:

Nestled in the charming village of Freuchie, at the foot of the picturesque Lomond Hills, our hotel offers a warm and welcoming experience to all our guests. We pride ourselves on delivering exceptional service, comfortable accommodation, and a diverse range of food and beverage options, from our vibrant bar and restaurant to versatile banqueting facilities for weddings and events. We're a hub for locals and a comfortable retreat for visitors, known for our friendly atmosphere and commitment to quality.

About the Role:

We are looking for a friendly and reliable Receptionist to be the face of the Lomond Hills Hotel. This is a crucial role where you will welcome guests, provide a seamless check-in experience, and serve as the primary point of contact until closing. You will also be a key support for our Health Club members, ensuring the smooth operation of the front desk and facilities. This role also includes providing Bar/Restaurant/Housekeeping support as and when required. If you are a proactive problem-solver with a positive attitude, we'd love to hear from you.

Key Responsibilities:

Guest Services:

• Checking guests in and out.
• Serving as the primary point of contact for all guest inquiries.
• Answering and directing phone calls.
• Responding to guest emails and online reviews.
• Providing a welcoming and helpful presence at the front desk.
• Handling basic administrative tasks as required.

Health Club Support:

• Assisting gym and swimming pool members.
• Performing basic and general maintenance checks of the swimming pool area.
• Carrying out cleaning duties to ensure the Health Club facilities are tidy and presentable for the next day.

Housekeeping Support:

This is a behind-the-scenes role with a methodical and detail-oriented focus on cleanliness and comfort. The duties are essential for creating a positive and welcoming environment for guests.

Bar/Restaurant Support:

This role is typically a front-of-house position focused on customer interaction and the efficient delivery of food and beverages. The duties are dynamic and centred around the service experience.

What We're Looking For:

• Strong communication and customer service skills 
• Ability to work independently while also being a great team player
• Proactive attitude with excellent attention to detail 

What We Offer:

• A salary of £10-12.21 per hour
• The opportunity to work in a beautiful location with a supportive team.
• Employee discounts on hotel services and more.
• A chance to make a significant impact on our guest experience.

If you're ready to start a rewarding role in hospitality, apply today and become part of the Lomond Hotel family!