Receptionist - Lomond Hills Hotel
Location: Lomond Hills Hotel
Position: Receptionist (Part-time or Full-Time opportunity)
Schedule: 5:00 AM - 10:30 PM, 2-3 shifts per week on a rotating pattern
Salary: £ 10.00 - £ 12.21 per hour
We are looking for someone who is over 18 years of age due to the requirements of the role.
About Lomond Hills Hotel:
Nestled in the charming village of Freuchie, at the foot of the picturesque Lomond Hills, our hotel offers a warm and welcoming experience to all our guests. We pride ourselves on delivering exceptional service, comfortable accommodation, and a diverse range of food and beverage options, from our vibrant bar and restaurant to versatile banqueting facilities for weddings and events. We're a hub for locals and a comfortable retreat for visitors, known for our friendly atmosphere and commitment to quality.
About the Role:
We are looking for a friendly and reliable Receptionist to be the face of the Lomond Hills Hotel. This is a crucial role where you will welcome guests, provide a seamless check-in experience, and serve as the primary point of contact until closing. You will also be a key support for our Health Club members, ensuring the smooth operation of the front desk and facilities. This role also includes providing Bar/Restaurant/Housekeeping support as and when required. If you are a proactive problem-solver with a positive attitude, we'd love to hear from you.
Key Responsibilities:
Guest Services:
- Checking guests in and out.
- Serving as the primary point of contact for all guest inquiries.
- Answering and directing phone calls.
- Responding to guest emails and online reviews.
- Providing a welcoming and helpful presence at the front desk.
- Handling basic administrative tasks as required.
Health Club Support:
- Assisting gym and swimming pool members.
- Performing basic and general maintenance checks of the swimming pool area.
- Carrying out cleaning duties to ensure the Health Club facilities are tidy and presentable for the next day.
Housekeeping Support:
This is a behind-the-scenes role with a methodical and detail-oriented focus on cleanliness and comfort. The duties are essential for creating a positive and welcoming environment for guests.
Bar/Restaurant Support:
This role is typically a front-of-house position focused on customer interaction and the efficient delivery of food and beverages. The duties are dynamic and centred around the service experience.
What We're Looking For:
- Strong communication and customer service skills
- Ability to work independently while also being a great team player
- Proactive attitude with excellent attention to detail
What We Offer:
- A salary of £10-12.21 per hour
- The opportunity to work in a beautiful location with a supportive team.
- Employee discounts on hotel services and more.
- A chance to make a significant impact on our guest experience.
If you're ready to start a rewarding role in hospitality, apply today and become part of the Lomond Hotel family!